ONLINE RESERVATIONS
The cancellation of a reservation implies a management fee of 20% of the total amount of the reservation. This expense will not be reimbursable in any case. If the cancellation is made at least 15 days in advance, Ocean Side Travel, S.L. will deliver a nominative voucher for 20% of the total amount that can be used for a period of 12 months from the date of commencement of services contracted.
UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REFUNDED!
RESCHEDULE OF A BOOKED ACTIVITY
The client will be able to modify the date and/or time of a reserved class if he/she informs Ocean Side Travel, S.L. booking department at least 24 hours in advance. In the event that rescheduling is not possible, Ocean Side Travel, S.L. will give the customer a nominative voucher for the value of the days of activity not enjoyed. This voucher will be valid for 12 months from the date of issue.
UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REFUNDED!
CANCELLATION OF A BOOKED ACTIVITY
Ocean Side Travel, S.L. will issue a nominative voucher for the value of the activities not enjoyed (valid for 12 months from the date of issue) in the following cases:
In none of the following cases the client will have any type of compensation:
UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REFUNDED!
CANCELLATION OF A BOOKED ACCOMMODATION
The cancellation of a reservation implies a fee of 100% of the total amount of the reservation.
UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REFUNDED!
CANCELLATION BY COVID-19
If a client cannot travel or perform a contracted activity because:
Then:
UNDER NO CIRCUMSTANCES WILL THE AMOUNT PAID BE REFUNDED!
RECLAMATIONS
Ocean Side Travel, S.L. has complaint forms in 47th Numancia street, Las Palmas de Gran Canaria, Monday to Saturday from 10:00 am to 6:00 pm.
The complaint forms shall conform to the model approved by the Ministry responsible for tourism and shall consist of a unitary set of forms, consisting of an original white sheet and three copies of pink, green and blue.
Ocean Side Travel, S.L. will deliver to its customers complaints sheets when they request them, fill in the entire data box to be filled in by the company and provide explanations and data necessary for proper completion. The claimant must keep the green copy for the record and send the original (white copy) to the Ministry responsible for tourism. The claimant may attach to the original copy such evidence or documents as he deems necessary. In case of claims on prices will be mandatory presentation of the invoice.
Within one month from the date of the claim, Ocean Side Travel, S.L. will send the copy of blue color to the Ministry competent in matter of tourism conserving the pink copy.
If you want to file online a complaint please send us an email to net@oceansidesurf.es with your personal data indicating the reason for the claim. If you request it we will send you, by ordinary mail, a complaint form.
The European Commission makes available to consumers residing in the European Union a web page where complaints regarding their online purchases can be processed. http://ec.europa.eu/odr